Get in Touch With Us
Got a question about one of the brands we cover, spotted something that needs updating, or want to tell us about your experience with free spins not on GamStop? This page explains the best way to get your message to us and what happens once you do.
The Best Way to Reach Our Team
Email is the most reliable route. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to close out a query. We aim to respond within two working days, though during particularly busy periods it can take a little longer.
To help us answer quickly, tell us upfront what your message is about. A short line such as "correction on a bonus offer" or "question about payment methods" lets us route it to the right person straight away.
What You Can Get in Touch About
- Bonus and free spins queries — If a welcome offer, wagering requirement or free spins figure on the site looks unclear, ask us and we will check it.
- Corrections — Casino not on GamStop offers, terms and games can change quickly. If something looks out of date, we want to know so we can review it.
- Suggestions for coverage — Want us to look at a particular payment method, game type or a brand you have come across? Let us know what you would like covered.
- Site feedback — Anything that made the site harder to use than it should be, including on mobile, is worth telling us about.
- Partnership or editorial enquiries — If you represent a gambling brand and want to discuss coverage, introduce yourself and explain what you have in mind.
What This Page Is Not
This is a comparison site, not a casino operator, and not a support desk for any of the brands listed on it. We cannot process withdrawals, resolve account issues, verify your identity documents or intervene in a dispute with a casino — those matters have to go through the brand itself, using the contact channel it lists on its own site. If you have a query about a specific offer such as Betmica's welcome package or Kikibet's free spins terms, the operator's own support team will have the account-level detail we do not hold.
If you are looking for guidance on choosing between operators, our page on trusted non GamStop casinos in the UK covers licensing, game ranges and how we rank the sites we list — that is a better starting point than a direct message if your question is general.
A Word on Self-Exclusion and Responsible Contact
We know that many readers reach this site after self-excluding through GamStop and choosing to look at other options. We do not judge that choice, and nothing on this page changes because of it. If your message relates to wanting further self-exclusion, whether through a specific casino's own tools or otherwise, say so clearly and we will point you towards the relevant resource rather than towards further gambling content. Equally, if you simply want to tell us about a positive experience finding flexible free spins offers away from the UK's central exclusion scheme, we are happy to hear that too.
How Quickly We Reply, and What to Expect
Every message is read by a real person before any reply is sent. We do not send holding responses that go nowhere. Our working target is two days, and if your query needs input from more than one person on the team — for example, a factual check alongside a technical fix — we will tell you that in our reply rather than leaving you guessing.
Please remember that all gambling activity discussed on this site, including at casinos not on GamStop, is intended for readers aged 18 and over. If your message concerns a minor's access to any site we cover, flag this clearly in the subject line so it gets immediate attention.
Before You Write In
A quick checklist that usually gets you a faster answer:
- Name the specific casino or offer you are asking about, if relevant
- Say whether your query is a correction, a question, or feedback
- Include any relevant detail such as the page you were reading
- Avoid sending account numbers, passwords or ID documents by email — these should only ever go to the casino operator directly, never to us
We appreciate every message that comes through, whether it is a small correction or a broader piece of feedback about how we cover casino sites and free spins offers. Send us a note whenever something needs our attention.